Last updated · May 11, 2026
What we collect and how we use it.
Regular screenshot capture, stitching, editing, and export in Panorix are processed locally in your browser by default. Panorix does not upload your screenshots or page content for regular screenshot features.
To provide accounts, Pro access, subscriptions, payments, and support, we process necessary account and subscription information, such as your email address, Google sign-in information, license status, subscription status, and order-related identifiers. Payments are handled by Lemon Squeezy. Panorix does not store your card information.
We use Google OAuth for sign-in, Lemon Squeezy for payments and subscriptions, and Cloudflare to host the website, APIs, and account/license data.
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1. Scope
This Privacy Policy applies to the Panorix website, Chrome extension, account system, Pro subscription, license verification, and related support services.
It explains what information we process, how we use it, which third-party services we use, and how you can contact us.
2. Information We Process
2.1 Account information
When you sign in to Panorix with Google, we may receive and store:
We use this information to create and identify your Panorix account, verify Pro access, and sync login status between the website and Chrome extension.
2.2 Subscription and license information
If you purchase Panorix Pro, we store necessary license information, such as:
We use this information to determine whether you can use Pro features, display subscription status, handle cancellation, process refunds, and provide support.
2.3 Payment information
Payments are processed by Lemon Squeezy. Panorix does not store your full card number, CVV, or complete payment credentials.
Lemon Squeezy may process your payment method, billing address, tax information, invoices, receipts, subscriptions, and refund information according to its own terms and privacy policy.
2.4 Screenshots and page content
Regular screenshot capture, stitching, editing, and export are processed locally in your browser by default. Panorix does not upload your screenshots, page content, or browsing history to Panorix servers for regular screenshot features.
During capture, the extension may temporarily store captured frames or export files locally in your browser or device to complete stitching and download.
If future optional cloud or AI features require uploading content, we will explain that in the relevant feature and only process that content when you actively use the feature.
2.5 Product usage and analytics information
To understand product stability, feature usage, failed flows, and opportunities for improvement, we may collect and analyze limited product usage data, such as:
We use this information for our own admin BI, product improvement, troubleshooting, and anti-abuse purposes. We do not sell this data and do not use it for third-party advertising targeting.
Unless a feature clearly says it needs to upload content, regular screenshot features do not upload your screenshots, webpage text, or browsing history for analytics.
2.6 Technical and security information
To operate and secure the service, we may process necessary technical information, such as:
We do not sell this information.
2.7 Support information
When you contact us at hi@panorix.app, we process the information you provide, such as your email address, order email, issue description, screenshots, screen recordings, or related webpage information. We use this information to respond to support requests, investigate bugs, process refunds, and improve the product.
- your email address;
- your Google account name;
- your avatar or public profile information;
- login time, account status, and session status.
- your current plan, such as Free or Pro;
- license status, such as active, cancelled, or refunded;
- Pro expiration date;
- Lemon Squeezy customer id, subscription id, order id, and related identifiers;
- webhook event records for subscription, cancellation, refund, and troubleshooting.
- feature usage, such as visible screenshot, basic scrolling screenshot, panorama screenshot, HiDPI export, or AI Reading export;
- operation results, such as whether a capture, stitch, or export succeeded or failed;
- account and license status, such as Free / Pro and whether a subscription is active;
- approximate time, browser, extension version, language setting, and device environment;
- status of commercial flows, such as purchase, upgrade, cancellation, and refund.
- API request time;
- login status;
- license verification result;
- error information;
- basic device, browser, or network information;
- security and request logs from Cloudflare or browser infrastructure.
3. How We Use Information
We use the information above to:
- provide account sign-in;
- verify Free / Pro access;
- process subscription, cancellation, refund, and expiration status;
- prevent abuse, fraud, or payment bypass;
- provide customer support;
- troubleshoot errors and improve product stability;
- comply with legal, tax, payment, and platform requirements.
4. Third-party Services We Use
Panorix uses the following third-party services:
Google OAuth
Used for account sign-in. Google processes your Google account information according to its own policies.
Lemon Squeezy
Used to process Pro subscriptions, payments, auto-renewals, invoices, taxes, and refunds. Panorix does not store your complete payment card information.
Cloudflare
Used to host the website, run APIs, store account and license-related data, and provide security and network services.
Chrome Web Store
Used to distribute the Chrome extension. Your installation and use of the extension may also be subject to Google Chrome Web Store policies.
5. We Do Not Sell Your Data
We do not sell your personal data. We do not sell your screenshots, page content, or account information.
We do not use your screenshot content for advertising targeting.
6. Data Retention
We retain account, subscription, license, and support information for as long as necessary to provide the service.
For example, while your account exists, we may need to keep your email address and license status. For payment, refund, tax, billing, dispute, security, or anti-abuse purposes, we may need to retain related order and webhook records for a necessary period.
If you want to delete your account or ask about data deletion, contact us at hi@panorix.app. Some information may need to be retained where required for payment, tax, security, anti-fraud, or legal compliance.
7. Data Security
We take reasonable measures to protect account and license data, including using infrastructure such as Cloudflare for security and access control.
No internet service can guarantee absolute security. You should also protect your Google account, browser environment, and device.
8. Children's Privacy
Panorix is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at hi@panorix.app.
9. Your Choices and Rights
You can:
Depending on applicable law in your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. We will handle requests according to applicable law and the actual situation.
- use free features without signing in;
- view your Pro status on the Account page;
- manage your subscription and cancel auto-renewal through Manage subscription;
- contact us at hi@panorix.app for account, privacy, or data requests.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date on this page.
If we make material changes, we will try to provide notice through the website, Account page, or other reasonable means.
11. Contact Us
If you have questions about this Privacy Policy, account data, payments, or refunds, contact us at:
hi@panorix.app